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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a brother professional series multi function printer.

Customer Question

I have a brother professional series multi function printer. Sometimes it won't allow me to access printer properties. It is doing this now and my husband needs it to print photos for his business. HELP
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: MFC J6710DW is the model. 2 to 3 yrs posssibly
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC probably windows 7 or vista
JA: How long has this been an issue? What happened right before this popped up?
Customer: It happens every once in a while. I have to restart my computer usually to fix the problem. Not helping today.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Is this a free service?
JA: The Printer Technician's require payment for their services. It's way less expensive on JustAnswer than face-to-face would cost.
Customer: How much?
Submitted: 4 months ago.
Category: Printers
Expert:  Cody replied 4 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 4 months ago.

Is it plugged in with a usb cable?

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