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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 17558
Experience:  5+ years as Tech
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How do I cancel printing and move on to next job? WF-3620

Customer Question

how do I cancel printing and move on to next job?
JA: What's the make/model number of your printer? How old is it?
Customer: WF-3620 Less than 2 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just two days ago. I couldn't get printer to print in black and white so I had to change a color module and in the meantime apparently built up a backlog that the printer took I wanted printed. So, today I wanted to print out something new but the printer started printing out the old stuff that I
JA: Anything else you want the printer expert to know before I connect you?
Customer: not longer needed. So I want to cancel any instructions the printer has so I can print out the work I desire.
Submitted: 3 months ago.
Category: Printers
Expert:  crash2199 replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 3 months ago.

Click on Start then type in services.msc

In the list, find Print Spooler and click on the Stop Service button (it looks like a stop button next to the play button)

Press the Windows key and R together to open the run box and type in: %windir%\System32\spool\PRINTERS

Delete all of the files in that folder

Go back into services.msc and start the Print Spooler

Now, all old print jobs should be cancelled.

If you have anymore questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  crash2199 replied 3 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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