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An code should appear on the touchscreen and the computer screen when an error occurs.
What is it?
Can you print a self test from the menu?
You can tap the touchscreen.
On the home screen, tap Setup.
Then tap Maintenance.
Then tap Cleaning.
Tap yes to confirm.
Can you see the Setup icon anywhere on the display?
Ok, I will check if the other techs have any idea on this.
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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
ThanksCan you remove the ink from the printer then power it off.then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.Then use a damp cloth and wipe down the inside of the printer.Once done, let it dry for 10 minutesThen put the ink back in, power it on and tell me if it then prints correctly please