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Ask Richard Your Own Question

Richard
Richard, Technician
Category: Printers
Satisfied Customers: 32165
Experience:  Printer and scanner problem resolver for over 15 years
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My Canon MB 2320 is in error status, and won't print

Customer Question

my Canon MB 2320 is in error status, and won't print
Submitted: 17 days ago.
Category: Printers
Expert:  Electronics Pete replied 17 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 17 days ago.

An code should appear on the touchscreen and the computer screen when an error occurs.

What is it?

Customer: replied 17 days ago.
Just in error status, not giving an error code
Expert:  Electronics Pete replied 17 days ago.

Can you print a self test from the menu?

Customer: replied 17 days ago.
How do you get the menu screen up on the printer?
Expert:  Electronics Pete replied 16 days ago.

You can tap the touchscreen.

On the home screen, tap Setup.

Then tap Maintenance.

Then tap Cleaning.

Tap yes to confirm.

Customer: replied 15 days ago.
Not letting me get to that on The touchscreen
Customer: replied 15 days ago.
Just has Copy, Scan, Fax, and Cloud on mine
Expert:  Electronics Pete replied 15 days ago.

Can you see the Setup icon anywhere on the display?

Customer: replied 15 days ago.
No
Expert:  Electronics Pete replied 15 days ago.

Ok, I will check if the other techs have any idea on this.

Customer: replied 15 days ago.
Ok
Expert:  Richard replied 13 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 13 days ago.
Did that and still in error status
Expert:  Richard replied 13 days ago.

Thanks
Can you remove the ink from the printer then power it off.
then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.
Then use a damp cloth and wipe down the inside of the printer.
Once done, let it dry for 10 minutes
Then put the ink back in, power it on and tell me if it then prints correctly please