Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.
If the printer is connected via wireless, please turn off the printer, your computers, and then turn off the wireless router as well and wait 3 to 5 minutes. Then turn them all again.
If this does not work, please confirm if your printer is connected via wireless or with a USB cable. Also, what operating system do you have? (Windows 7, 8, 10, Mac OS X 10.6, etc)
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