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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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We have 2 computers connected wirelessly but neither can

Customer Question

we have 2 computers connected wirelessly but neither can print today - they could print Ok yesterday. we rebooted ecah computer and turned the porinter oin and off. Still gives us printer error. Any suggestions?
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: Epsonm wp 4540
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Both using windows10
JA: How long has this been an issue? What happened right before this popped up?
Customer: one day; it worked yesterday ,but not today.
JA: Anything else you want the printer expert to know before I connect you?
Customer: only the answer to our problem. thanks.
Submitted: 2 months ago.
Category: Printers
Expert:  Robert M. replied 2 months ago.

Hi, I'm Robert and I'll be helping you with your printer question.

Expert:  Robert M. replied 2 months ago.

is there an error message on the printer itself ?

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