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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9017
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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From the upper cassette with a custom sized card? Canon

Customer Question

from the upper cassette with a custom sized card?
JA: What's the make/model number of your printer? How old is it?
Customer: Canon MX922
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: iMac
JA: How long has this been an issue? What happened right before this popped up?
Customer: The only cassette that the printer with accept is the lower cassette. I want two print to my own cards that are 61/2 X43/4
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Printers
Expert:  Robert M. replied 5 months ago.

Hi, I'm Robert and I'll be helping you with your printer question.

Expert:  Robert M. replied 5 months ago.

the bottom tray may only be for plain paper.

i can look it up and confirm that for you but i think that is why they have 2 trays in that printer.

Customer: replied 5 months ago.
I want to use the top tray with my own response cards
Expert:  Robert M. replied 5 months ago.

and what problem are you running into when you try that ?

what you want to do is set that tray to custom type paper with those dimensions on the printer menu

then select custom paper from the print options on the computer when you go to print

the printer should the auto select that tray.

I can log in remotely and work on it with you if you are willing to pay a little bit more.