Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
Can you tell me when the printer was purchased?
Thanks for confirming.
The exact age is important. This is a hardware failure related to a defective printhead. Epson heads are not serviceable, so at this point the entire printer would need to be replaced. Hopefully you are still covered by the factory warranty and can call (800)(###) ###-####to file a warranty claim. As long as you registered the printer when you got it, they usually double it to 2 years so you should be covered.
My apologies for the news.
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