I'm sorry about the issue. Do you see the HP Officejet... program on your computer? If yes, what happens when you scan with that program?
Please reply at the box below. Thank you,
Can you select the option Connect a new printer, and follow the steps there, then see if you can scan?
I'm sorry. It looks like the HP Officejet scan program is corrupted. Can you uninstall / reinstall the printer's driver / software?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
You would go to Settings -> Apps... to uninstall (or go to Control Panel -> Programs / Programs and Features.) It takes about half an hour for remote support; I can do all these steps and troubleshoot the scanning issue directly & quickly on your computer for you; we guarantee our service. Please let me know. Thank you,
Yes, and/or this evening or night, if you are available. Thank you for your patience,
We've emailed you (from JustAnswer / Viet.) Tomorrow, you can click on the link "View My Response" in my email message in order to get back to me at this web page again. Thank you,