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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Not able to scan on my XP 610 Epson printer, 3 years Epson

Customer Question

Not able to scan on my XP 610 Epson printer
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: 3 years Epson XP610
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows 10 PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: since last night
JA: Anything else you want the printer expert to know before I connect you?
Customer: I can print ok from PC but it will not scan. When I click the scan icon it will not open
Submitted: 2 months ago.
Category: Printers
Expert:  PC_Wizzard replied 2 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Your scan driver might be faulty please download from this link below and install.

https://ftp.epson.com/drivers/epson16206.exe

Please let me know.