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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Epson3520 does not print materials created by my new iMac

Customer Question

My Epson3520 does not print materials created by my new iMac Pro. However materials created by the Epson web site are clear, complete and beautiful. What's going on?
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model? I'm good. And you?
Customer: My Epson WF-3520 is about 7 years old +/-.
JA: Sorry to hear it. What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: My computer is an iMac Pro and the op system is 10.12.2
JA: How long has this been an issue? What happened right before this popped up?
Customer: Only unique difference is new iMac
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Printers
Expert:  crash2199 replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 1 month ago.

You mentioned that material created by Epson website is clear -- How were you able to print from their website?