Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.
Click the Start button , click All Programs, and then click Windows Fax and Scan.
Click Scan at the bottom of the left pane.
On the toolbar, click New Scan.
In the New Scan dialog box, click the Profile list, and then choose Documents. The default settings for scanning a document, which you can use or change, are automatically displayed.
To see how your document will appear when scanned, click Preview.