Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Please follow the below steps
turn off the printer and unplug power cord
keep the ON button on printer pressed for 10 secs
plug in power cord and turn on printer
try printing and let me know the status