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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 16555
Experience:  HNC Computing; Large format and multifunction printer expert
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The toner cartridge prints all black pages (CRG 137) The

Customer Question

The toner cartridge prints all black pages (CRG 137) The cartridge that came with the printer (cartridge 137 starter) prints fine
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: MF240
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: This is a brand new printer from Amazon, I order a second toner cartridge but it dose not work like the one that came with the printer.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I need to know the exact replacement toner cartridge needed.
Submitted: 2 months ago.
Category: Printers
Expert:  Electronics Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 2 months ago.

You were offline when I responded earlier.

Please reply and let me know if you still need assistance with this.

Expert:  Electronics Pete replied 2 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

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