How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask crash2199 Your Own Question
crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 17226
Experience:  5+ years as Tech
50836188
Type Your Printers Question Here...
crash2199 is online now
A new question is answered every 9 seconds

My printer works great! But I've never used the scan piece

Customer Question

My printer works great! But I've never used the scan piece and want to learn how
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: Canon MX432 probably 4 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing, like I said, its worked as a printer just fine, never tried the scanner, can't figure out how to make it work
JA: Anything else you want the printer expert to know before I connect you?
Customer: No ok
Submitted: 2 months ago.
Category: Printers
Expert:  crash2199 replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 2 months ago.

Click here: https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-series-inkjet/mx432

Click on Drivers & Downloads

Click on SELECT under the Recommended tab then Download

Run the downloaded software to install of the features for your printer including the scanning software portion.

If you have anymore questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  crash2199 replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Related Printers Questions