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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Not Printing, HP Officejet Pro 8600 / Model No. N911a, HP

Customer Question

Not Printing
JA: What's the make/model number of your printer? How old is it?
Customer: HP Officejet Pro 8600 / Model No. N911a
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP ENVY x360
JA: How long has this been an issue? What happened right before this popped up?
Customer: 1/03/2017...Yesterday
JA: Anything else you want the printer expert to know before I connect you?
Customer: that's all
Submitted: 19 days ago.
Category: Printers
Expert:  PC_Wizzard replied 19 days ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Do you get any error messages?