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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Trying to install Epson P50 on a new computer (Acer Aspire)

Customer Question

Trying to install Epson P50 on a new computer (Acer Aspire) but keep getting "PRINTER NOT RECOGNISED". Power and USB correctly connected in order specified.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: About 2 years old. Model number B412B
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC on W10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Not happened before since the pc is new. I was trying the initial installation of the printer from a cd.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No thanks - just don't know where to go from here.
Submitted: 5 months ago.
Category: Printers
Expert:  PC_Wizzard replied 5 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Please download these drivers and install

Click on link below

http://tinyurl.com/jz3huyf

Please let me know,

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