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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Mfc-l2700dw, won't link up with pc, the above, less than a

Customer Question

mfc-l2700dw, won't link up with pc
JA: What's the make/model number of your printer? How old is it?
Customer: Hi ,the above, less than a year
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows XP3 32, did notice that firewall had been switched on, turned it off,no antivirus running,have tried to link manually as before to router, printer will pick up roku on tv as wireless, but not intellinet router,have rebooted both printer and pc, so far nothing works,either with direct wi-fi or wlan linkup
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just noticed it today couldn't print,then noticed wifi light was not on.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Nothing else I can think of
Submitted: 15 days ago.
Category: Printers
Expert:  technicalcat replied 15 days ago.

Hello, and thank you for using this service.
I will help you now.

Do you have any other devices connecting OK to your wireless router?