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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am unable to detect the printer wirelessly, A MG7720 about

Customer Question

I am unable to detect the printer wirelessly
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: A MG7720 about 6 months old. It works on my laptop but not my wife's
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac Sierra
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been an issue with hers for a while
JA: Anything else you want the printer expert to know before I connect you?
Customer: I am unable to download and open the setup file from the website
Submitted: 1 month ago.
Category: Printers
Expert:  technicalcat replied 1 month ago.

Hello, and thank you for using this service.
I will help you now.

Have you already tried disconnecting and reconnecting the printer to the wireless network? This is usually accomplished using the buttons and display on the printer itself (not your computer).