I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.
Can you please first let me know if the printer is connected via WIFI or USB? Also, are you able to print on it just fine from other computers (in case you have more than 1 computer)?
Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).
Thanks for your patience and best regards,
That is great to hear, how should we proceed?