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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I need to remove pass word, canon mf624cw I have had it less

Customer Question

I need to remove pass word
JA: What's the make/model number of your printer? How old is it?
Customer: canon mf624cw I have had it less than a year
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: win7
JA: Anything else you want the printer expert to know before I connect you?
Customer: just need password *****
Submitted: 21 days ago.
Category: Printers
Expert:  Michelle replied 21 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 21 days ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know what password ***** you want to remove.

Customer: replied 21 days ago.
I set it then forgot it
Expert:  Michelle replied 21 days ago.

is it the windows login password?

Customer: replied 21 days ago.
the admin, im trying to access settings and network, the printers password
Expert:  Michelle replied 21 days ago.

Is it the wifi password ***** which the printer is prompting to?

Customer: replied 21 days ago.
This is a odd chat, I need to remove the password ***** my canon MF624cw printer (I cant get into the printer settings, ie ip address changes)
Expert:  Michelle replied 21 days ago.

Ensure that the Printer is powered on.

2. Press the HOME button.

3. Use the Easy-Scroll Wheel or the right / left cursor button to select Settings, then press the OK button.

4. Use the Easy-Scroll Wheel or the right / left cursor button to select Device settings, then press the OK button.

5. Use the Easy-Scroll Wheel or the up / down cursor button to select LAN settings, then press the OK button.

6. Use the Easy-Scroll Wheel or the up / down cursor button to select Reset LAN settings, then press the OK button twice.

Customer: replied 21 days ago.
let me try...
Expert:  Michelle replied 21 days ago.

take your time

Customer: replied 21 days ago.
my printer doesn't have the menu selection you described
Expert:  Michelle replied 21 days ago.

does it have a home button?

does it have a touch screen?

Customer: replied 21 days ago.
to both
Expert:  Michelle replied 21 days ago.

Tap in the Home Screen

Tap Network settings

Tap wireless settings

Read the message that is displayed, and tap

Expert:  Michelle replied 21 days ago.

does your router have a WPS switch?

Customer: replied 21 days ago.
Im hard wired, don't use wireless
Expert:  Michelle replied 21 days ago.

usb or lan?

Customer: replied 21 days ago.
CAT5, also when I try to access the network settings it wants my PIN (to me that's the password)
Expert:  Michelle replied 21 days ago.

Tap in the Home Screen

Tap Network settingsTap LAN settingsonce highlighted use the arrow and look for reset lan settings. and press ok that should remove the password.
Customer: replied 21 days ago.
Let me try>>>
Expert:  Michelle replied 21 days ago.

ok

Customer: replied 21 days ago.
When I select network settings it wants the PIN
Expert:  Michelle replied 21 days ago.

try entering the router pin

Customer: replied 21 days ago.
Can you explain
h
Customer: replied 21 days ago.
nothing has worked
Customer: replied 21 days ago.
HELLO
Customer: replied 21 days ago.
are we finished
Expert:  Michelle replied 21 days ago.

i will open the question to other experts for the input, you will get a reply as soon one answers this question.