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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I need to remove pass word, canon mf624cw I have had it less

Customer Question

I need to remove pass word
JA: What's the make/model number of your printer? How old is it?
Customer: canon mf624cw I have had it less than a year
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: win7
JA: Anything else you want the printer expert to know before I connect you?
Customer: just need password *****
Submitted: 4 months ago.
Category: Printers
Expert:  Michelle replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 4 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know what password ***** you want to remove.

Customer: replied 4 months ago.
I set it then forgot it
Expert:  Michelle replied 4 months ago.

is it the windows login password?

Customer: replied 4 months ago.
the admin, im trying to access settings and network, the printers password
Expert:  Michelle replied 4 months ago.

Is it the wifi password ***** which the printer is prompting to?

Customer: replied 4 months ago.
This is a odd chat, I need to remove the password ***** my canon MF624cw printer (I cant get into the printer settings, ie ip address changes)
Expert:  Michelle replied 4 months ago.

Ensure that the Printer is powered on.

2. Press the HOME button.

3. Use the Easy-Scroll Wheel or the right / left cursor button to select Settings, then press the OK button.

4. Use the Easy-Scroll Wheel or the right / left cursor button to select Device settings, then press the OK button.

5. Use the Easy-Scroll Wheel or the up / down cursor button to select LAN settings, then press the OK button.

6. Use the Easy-Scroll Wheel or the up / down cursor button to select Reset LAN settings, then press the OK button twice.

Customer: replied 4 months ago.
let me try...
Expert:  Michelle replied 4 months ago.

take your time

Customer: replied 4 months ago.
my printer doesn't have the menu selection you described
Expert:  Michelle replied 4 months ago.

does it have a home button?

does it have a touch screen?

Customer: replied 4 months ago.
to both
Expert:  Michelle replied 4 months ago.

Tap in the Home Screen

Tap Network settings

Tap wireless settings

Read the message that is displayed, and tap

Expert:  Michelle replied 4 months ago.

does your router have a WPS switch?

Customer: replied 4 months ago.
Im hard wired, don't use wireless
Expert:  Michelle replied 4 months ago.

usb or lan?

Customer: replied 4 months ago.
CAT5, also when I try to access the network settings it wants my PIN (to me that's the password)
Expert:  Michelle replied 4 months ago.

Tap in the Home Screen

Tap Network settingsTap LAN settingsonce highlighted use the arrow and look for reset lan settings. and press ok that should remove the password.
Customer: replied 4 months ago.
Let me try>>>
Expert:  Michelle replied 4 months ago.

ok

Customer: replied 4 months ago.
When I select network settings it wants the PIN
Expert:  Michelle replied 4 months ago.

try entering the router pin

Customer: replied 4 months ago.
Can you explain
h
Customer: replied 4 months ago.
nothing has worked
Customer: replied 4 months ago.
HELLO
Customer: replied 4 months ago.
are we finished
Expert:  Michelle replied 4 months ago.

i will open the question to other experts for the input, you will get a reply as soon one answers this question.