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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1146
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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I just changed the black ink cartridge and the carriage went

Customer Question

I just changed the black ink cartridge and the carriage went to the right side and willl ot move
JA: What kind of computer do you have?
Customer: I have a HP Deskjet 3630 All-in-One Series.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't think so. I just plugged it back on.
Submitted: 19 days ago.
Category: Printers
Expert:  VanMagnus Systems replied 19 days ago.

Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue.

How old is the Printer? When did this issue start? Has it ever happened before? Any Power Surges or Power Outages know to you in your area?