Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc). Considering the drop, you likely just have a cartridge that popped out of place.
What we can try are some cleaning and reset steps.
First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.Then reset the machine:unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release
Let me know the results, and I'll advise further if needed.
Run through the steps again, to be sure nothing was missed, but take the added steps of giving the cartridges all a good shake as well to redistribute the ink inside.
If still no change, then there is internal hardware damage to the printer, not surprising to see from physical damage like a drop. That would require replacement of the printer as this type of issue is not feasible to service, it would cost more to fix than to replace the printer.
My apologies for the news,
Hello, it appears your question is still open.
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