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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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7120 all in one printer It has a paper jam I tried feeding a

Customer Question

7120 all in one printer It has a paper jam I tried feeding a 3.5 by5 card and it jammed literally I cannot find the paper in the printer
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It says MG7120 and it is around 4 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been printing fine I tried doing a post card size note card which I was not sure it would take but it did only to say paper is jammed
JA: Anything else you want the printer expert to know before I connect you?
Customer: d the back just cannot find paper
Submitted: 3 months ago.
Category: Printers
Expert:  Sudipto replied 3 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 3 months ago.

Do you get the paper jam error message on the printer ?