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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Man who purchased printer died recently. Manual cannot be

Customer Question

Man who purchased printer died recently. Manual cannot be located. When I find out how to print, I will download manual. Printer says to my computer, "Printer off line". Please advise. Thank you.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Printer looks new and unused. It did print until I did something to make it not print. Serial No. AENT47632. When I looked for serial o. I found the imput was out of back of printer. I don't know whether I did that just now or it if was already out. Advise.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Again, man died.. I am 85 years of age. Don't know a thing! O Boy!
JA: How long has this been an issue? What happened right before this popped up?
Customer: It printed OK from computer. Very smooth. Things were moved around on the large computer table and then it did not work except to reproduce copy frp, top of computer.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Help!
Submitted: 3 months ago.
Category: Printers
Expert:  Sudipto replied 3 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

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