Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
Are you using genuine epson inks, or generic/refilled cartridges?
Thanks for confirming, sorry part of your initial question was cut off, I see it now.
There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).
What we can try are some cleaning and reset steps.
First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.Then reset the machine:unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release
Let me know the results, and I'll advise further if needed.
When you are changing them, are you just lifting the lid and pulling the cartridges, or are you using the menu to start?
That is the problem then, you are not following the proper procedures.
These epson printers are very picky about the replacement process. Replacing the cartridges via any other method can actually cause permanent damage to the printhead.
This is not an automatic process as on some other printers, some menu steps are required prior to physical replacement:Press the home (house icon) button and select Setup (wrench icon) > Maintenance > Ink Cartridge Replacement.
Lift up the scanner unit (below the glass)
Open the cartridge cover
Squeeze the tab on the cartridge and lift the cartridge straight up to remove it.
Gently shake the new cartridge four or five times, then remove the cartridge from the package, removing the yellow tape.
Insert the new cartridge into the holder and push it down until it clicks into place.
Close the cartridge cover and push it down until it clicks into place.
Select Check on the LCD screen to make sure the cartridge or cartridges are installed correctly.
Close the scanner unit.
If the problem still persists after this, then you damaged the printer when you replaced them improperly before.
There is no quick or simple fix for that, but since it is less than a year old your best bet is to call (800)(###) ###-####/u> to file a warranty claim and ask them to replace it for you.
Though they wouldn't be obligated to cover physical/user damage, they will usually still help you out.
Best of luck to you,
I'm not saying you don't know what you are doing Sir, I was responding to your specific reply that you only lifted the lid.
Whether you followed the process or not at this point if they are oem cartridges and not recognized it is a printer fault and the next step either way would be to file a warranty claim and they should replace it for you.
My apologies again for the news.