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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Canon Pixma MX 420 and a triangular orange light

Customer Question

Hi, I have a Canon Pixma MX 420 and a triangular orange light with what looks like a lightning bolt in it just came on. What's that mean?
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No it hasn't done it before and I purchased it in 2012
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac. I'm running Yosemite, 10.10.5
JA: How long has this been an issue? What happened right before this popped up?
Customer: It just happened. I printed an envelope just before it happened.
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO, thanks.
Submitted: 3 months ago.
Category: Printers
Expert:  GeekGal replied 3 months ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, software, phones, tablets, e-readers, and printers. It would be my pleasure to assist you with this. Please check printer display and let me know, if you see any error messages..

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