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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My HP envy printer 4500 says its in error state when ever I

Customer Question

My HP envy printer 4500 says its in error state when ever I try to print a document
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: About a year old. Its the HP ENVY 4500 e-All-in-one series
JA: How long has this been going on? What troubleshooting have you tried?
Customer: for a few months. No troubleshooting.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: NO
Submitted: 5 months ago.
Category: Printers
Expert:  ITCris replied 5 months ago.

Hi there, I am Cris and will be glad to assist you.

Can I offer you remote support so I can log in and troubleshoot the issue and resolve it for you?

Customer: replied 5 months ago.
NO, I am sorry. I did not realize that this service was done in this manner. Please cancel my request for service.
Expert:  ITCris replied 5 months ago.

OK