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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The message reads: CANNOT FIND THE PRINTER, Epson Stylus

Customer Question

The message reads: CANNOT FIND THE PRINTER
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Epson Stylus NX430 Small-in-one
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: It is a MAC Air. I don't know the OS.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Yesterday. I didn't move anything. Monday I made b/w copies.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Thank you. Everything is plugged in.
Submitted: 1 month ago.
Category: Printers
Expert:  IT Miro replied 1 month ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 1 month ago.

I am sorry for the problem. Please tell me if your printer is connected to your computer via USB cable or via wireless connection?

Type your reply below.

IT Miro