Hello my name is ***** ***** I'd be happy to assist you today. Do you have internet on the router / PC?
Can you check to make sure the wireless on the printer is turned on?
1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup.
2. Touch Wireless Settings.
3. Touch Wireless to turn on or turn off the radio.
Then let me know what the blue wifi light on the printer is doing.
The wireless capability of the printer is on by default, as indicated by the blue Wireless light on the printer control panel. If the wireless light is blinking, the wireless is on but you do not have a wireless connection. If the wireless light is on solid blue, the printer has an active connection to a wireless network.
Also please disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site. If I need to talk to you or do a remote assistance I'll let you know.
It reads that on the printer? So you can't do anything with the control panel on the printer?
unplug the printer for 10 secs plug back in
push back button 4 times consecutively and a menu will come up to reset to factory settings
Did that work?
If not try this
1. From the printer control panel display, touch and slide your finger across the screen and then touch Setup.2. Touch Tools.3. Touch Restore Factory Defaults, and then touch Yes. A message appears stating that the printer defaults have been restored.4. Touch OK.