Hi! My name is ***** ***** I will be assisting you. Let's get started!
Did you remove the CD/DVD tray from the bottom cassette?
Take a look at the image that I am attaching
Please try again after removing the CD/DVD tray from the image that I provided to you.
Which program are you printing from?
Which year of Word?
Would you prefer if I connect to your computer and fix it for you?
Okay, thank you.