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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have officejet J4550 all in one printer prints only 3/4 of

Customer Question

I have officejet J4550 all in one printer prints only 3/4 of page
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: CN97SC9215 years printer is about 6 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Microsoft 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: just happen today nothing popped up just printed only 3/4 of page
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Printers
Expert:  technicalcat replied 4 months ago.

Hello, and thank you for using this service.
I will help you now.

Have you tried printed a test page? If not, please tell me what application you are printing from?

Customer: replied 4 months ago.
Trying to print a return shipment label, prints it but it's only 1 " wide and should be at least 3- 4 inches for the label!
Expert:  technicalcat replied 4 months ago.

I sent you an offer for remote services, which would be the easiest and fastest way to solve this. I could actually see what you are trying to do and fix while you watch and communicate with me. Would you like remote services?

Customer: replied 4 months ago.
You intimated a 5.00 fee, then you say 18.00 , now you say 39.00, what have you charged me and I don't want the 39.00, so we have no answer!