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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My 8600 doesn't work well with Usb 3. are ther any

Customer Question

My 8600 doesn't work well with Usb 3. are ther any corrective updates?
JA: What's the make/model number of your printer? How old is it?
Customer: HP officejet Pro 8600 plus. several years I think
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC win 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just hooked up the printer today. a hand me down from my son
JA: Anything else you want the printer expert to know before I connect you?
Customer: not that I can think of
Submitted: 3 months ago.
Category: Printers
Expert:  Lorenz Vauck replied 3 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.

Can you please first let me know which exact problem the printer is giving you if you are connecting it to USB 3.0?

Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).

Thanks for your patience and best regards,

Lorenz Vauck