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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The printer is off offline and wont print, Canon PIXMA

Customer Question

The printer is off offline and wont print
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Canon PIXMA MG3000 It is just about two weeks
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been working fine until yesterday and all of a suden it wont print
JA: Anything else you want the printer expert to know before I connect you?
Customer: no I am not much of a computer person
Submitted: 3 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 3 months ago.

Hi,

I'm sorry about the issue. Was there any change recently to your computer or to your internet service / modem / router device that may have caused this issue?

Is the printer connected to the computer with a (USB) cable? Or is the connection wireless?

Please reply at the box below. Thank you,

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