Hello,I am the person that will be helping you today.
When you attempt to print, you state that it doesn't print at all and that it only prints half of the page. Are any other computers on the network able to print to the printer?
I will be standing by, looking forward to your response.
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.