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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Its not my printer is my computer, HP Pauiton 500 PC Motel

Customer Question

Its not my printer is my computer
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: HP Pauiton 500 PC Motel 500 13 three years with Windows 10 added about a year ago
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I am reporting to you on a mac ,my windows is not working
JA: How long has this been an issue? What happened right before this popped up?
Customer: The issue is it seams to be in a loop I can start it put in my pass word click on it goes to the side panel but won`t let go any futher it blanks in and out like its in a loop I had just added on driver up date sent by HP I think
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 20 days ago.
Category: Printers
Expert:  Byron replied 20 days ago.

Hi. My name is***** you for your question and the opportunity to assist.

After you sign in to the computer and see your desktop screen, on you keyboard

hold down the keys Ctrl then Alt and press Delete.

Does it open a screen that will then allow you to select Task Manager?