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Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17015
Experience:  HNC Computing; Large format and multifunction printer expert
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I'm need in to no what I have to do to reset the old Google

Customer Question

I'm need in to no what I have to do to reset the old Google account on my phone I can not get in the phone after I did a factory reset
JA: How old is the phone?
Customer: Its pretty new I bought it off a buy sell trade cell phone site I changed the number an pin then did a factory reset on phone to delete the previous owners info an put everything in my name now I can't get into phone its saying I need previous owner google acount
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Its a cell phone
JA: How long has this been an issue? What happened right before this popped up?
Customer: After I did the factory reset its saying I need the previous owners Google account to get into phone
JA: Anything else you want the printer expert to know before I connect you?
Customer: Just want no how to bypass this problem so I can get into the phone
Submitted: 5 months ago.
Category: Printers
Expert:  Electronics Pete replied 5 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 5 months ago.

To recover the old Google account, try filling in the recovery form at:

https://accounts.google.com/signin/recovery

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Expert:  Electronics Pete replied 5 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.