Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.
If the paper is not feeding in correctly then there may be a blockage.
Did you have any paper jams just before the problem occurred?
Can you check inside the printer if there are any stuck pieces of paper?
You may need to slide a thin piece of card in if any stuck bits of paper are not reachable.
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