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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 16512
Experience:  HNC Computing; Large format and multifunction printer expert
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Machine is not grabbing the paper when I try to copy or

Customer Question

machine is not grabbing the paper when I try to copy or print
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Lazer Jet Pro M127FW purchase new on 5/26/2016
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac OSX Yosemite 10.10.1 It has been running fine since I bought it until today
JA: How long has this been an issue? What happened right before this popped up?
Customer: I don'y understand what you mean " before the popped up"
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Printers
Expert:  Electronics Pete replied 1 month ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 1 month ago.

If the paper is not feeding in correctly then there may be a blockage.

Did you have any paper jams just before the problem occurred?

Can you check inside the printer if there are any stuck pieces of paper?

You may need to slide a thin piece of card in if any stuck bits of paper are not reachable.

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Expert:  Electronics Pete replied 1 month ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.