Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.
What software are you trying to print from?
Have you changed the paper size within the software, or with the printer preferences?
What software are you using in Windows 10? (e.g. Microsoft Word)
Ok, so you are trying to copy directly on the machine...
There are built-in sensors that will detect the size of sheet you are trying to copy.
What size of sheet are you trying to copy from?
Are you using the ADF feeder or the glass tray to copy?
Can you copy ok using the glass?
This error usually occurs if you have 'letter' size AND 'borderless' selected at the same time.
Turn borderless off and it will work fine. YOu must do this through the LCD screen only, because it won't show in printer properties on your computer.
Can you try scanning a different size page and then go back to letter?
Ok, then the software appears to have gotten corrupted -
can you try updating the firmware?
Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.
Ok, looking forward to hearing back from you.
Glad to hear it worked!
Kindly take a moment to rate my service 5 stars and press submit at the top of your question page so I am rewarded for my time; tips appreciated :)You can always reply back at any time if you need any further assistance at all.Pete.