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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I HAVE REPLACED ALL CARTRIDGES BUT IT IS STILL NOT PRINTING,

Customer Question

I HAVE REPLACED ALL CARTRIDGES BUT IT IS STILL NOT PRINTING
JA: What's the make/model number of your printer? How old is it?
Customer: ABOUT 3YEARS OLD BUT I DO NOT DO THAT MUCH PRINTING
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: APPLE COMPUTER
JA: How long has this been an issue? What happened right before this popped up?
Customer: ABOUT 3 WEEKS
JA: Anything else you want the printer expert to know before I connect you?
Customer: NOT REALLY
Submitted: 4 months ago.
Category: Printers
Expert:  Shefin replied 4 months ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the make and model number of your printer?

Are you able to copy like Xerox without using the computer?

How do you connect the printer to the computer? Using USB cable?

Thank you!

Customer/p>

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