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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I just bought this and conected to a wifi. Now I want to set

Customer Question

I just bought this and conected to a wifi. Now I want to set it up with my hotsot phone wireless connection. Can't connect
JA: How old is the phone?
Customer: galaxy 6. wireless network is working on my \laptop etc.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Surface book
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was connected to a mibile device until I got my phone up. It worked then but now it is a different wireless conection through the phone
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 3 months ago.
Category: Printers
Expert:  PC_Wizzard replied 3 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Can you please check if Airplane mode is off?

Do you get any errors trying to connect?

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