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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Have a red light on my printer, can't make a connection.

Customer Question

have a red light on my printer, can't make a connection. error says that usb3 is plugged in
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: clp315w
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: don't know, don't have anything else plugged in, except for wireless mouse and that works
JA: How long has this been an issue? What happened right before this popped up?
Customer: don't remember
JA: Anything else you want the TV expert to know before I connect you?
Customer: is that the problem? USB port?
Submitted: 1 month ago.
Category: Printers
Expert:  Joel Kalman replied 1 month ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is your computer operating system?