Hello my name is ***** ***** I can assist you with this. Since this is the first time you've used this printer on this PC, may I ask did you install the software for it?
Can you tell me the model of your printer?
Do you mind if I remote into your pc and take a look?
BTW Please disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site. If I need to talk to you or do a remote assistance I'll let you know.
that's fine. I'll send you a link in a sec.
Please click on the following link and follow the prompts to download and install / run the file. You can just minimize your open web pages.