Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP
Can you tell me, which version of Windows do you use ?
I asked you, which version of Windows do you use and you never answered that question then, how will start helping you ?
Sorry, I missed that Windows version part in your question.
The problem you are facing is generally caused due to corrupt firmware or software settings on your computer, did you checked all the printer settings, like page setup etc. on your computer ?
I don't think, you got any of my replies.