There could still be paper--even bits of paper--stuck around the feeder wheels. Open the back panel and check with a flashlight. If anything is in there, CAREFULLY try to wind it out--even use a tweezers, if necessary. Try NOT to rip the paper, or you will compound your problems.
Try this, and please advise of your progress.
Hello, and thank for choosing JA for your support needs. I will be assisting you from here on. I called you so we can handle this issue quickly. So please call me @.
I am not the same Gent, Madam.
I called and left a Voice-Mail for you. Did you receive the Voice-Mail?
All is now Ok, Madam?