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Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 16889
Experience:  HNC Computing; Large format and multifunction printer expert
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EPSON SURECOLOR P8000...PRINTER PAPER ROLL LIGHT WILL NOT

Customer Question

EPSON SURECOLOR P8000...PRINTER PAPER ROLL LIGHT WILL NOT COME ON...NOR PAPER CUT FEATUIRE....RELOADING TRANSPARENT FILM THAT I HAVE USED BEFORE....WAS JUST USING IT BUT WILL NOT RELOAD NEW ROLL...
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: 3 MONTHS OLD...
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC 10.9.5
JA: How long has this been an issue? What happened right before this popped up?
Customer: LAST JOB RAN OUT OF PAPER MIDWAY AND I WAS OUT OF THE ROOM SO IT JUST PRINTED OUT TO THE END WITH DEFECTS IN THE LAST SECTIONS
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO
Submitted: 4 months ago.
Category: Printers
Expert:  Electronics Pete replied 4 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 4 months ago.

Try setting the Paper Size Check setting to Off and let me know if that helps?

Expert:  Electronics Pete replied 4 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.