How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask crash2199 Your Own Question
crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 17163
Experience:  5+ years as Tech
50836188
Type Your Printers Question Here...
crash2199 is online now
A new question is answered every 9 seconds

I have a printer jam and don't know how to get it out. I

Customer Question

I have a printer jam and don't know how to get it out. I can't even see it!!!!!!
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: MG6821 Pixma
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: it's happened the last two times I tried to print. It was saying the the paper wasn't loaded correctly.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no, I guess that's it.
Submitted: 2 months ago.
Category: Printers
Expert:  crash2199 replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 2 months ago.

Click here: http://ugp01.c-ij.com/ij/webmanual/ErrorCode/MG6800%20series/EN/ERR/err_other0100.html

Please look at the images and check the locations for the paper jam to remove them. After the jam is removed, the issue should be fixed.

Please let me know if you cannot remove the jam otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  crash2199 replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  crash2199 replied 2 months ago.

Happy New Year!

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Related Printers Questions