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Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5222
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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When printing the page comes out blank, MFC-495CW its a

Customer Question

when printing the page comes out blank
JA: What's the make/model number of your printer? How old is it?
Customer: MFC-495CW its a couple years old not sure exact.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC SOny Viao
JA: How long has this been an issue? What happened right before this popped up?
Customer: first time trying to print from this laptop. still work fine with other devices
JA: Anything else you want the printer expert to know before I connect you?
Customer: should be it. Im sure it has to be something simple im miissing in the setup
Submitted: 4 months ago.
Category: Printers
Expert:  Shefin replied 4 months ago.


Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Are you able to print from other devices just fine?

Are you able to copy like Xerox without using the computer?

May I know the operating system you are using? Is it Windows 7?

How do you connect the printer to the computer? Using USB cable?

Thank you.

Customer: replied 4 months ago.
it's windows 7. Works fine with Android app and another PC with Windows 10. I've tried both wireless connection and USB cable. Same results. The printer acts like it's printing but the page comes out blank
Expert:  Shefin replied 4 months ago.


Please click Start button and select Devices and Printers. Right click on the printer name and select Troubleshooting. Follow the on screen instructions and let me know if the issue persists.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!