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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 17987
Experience:  5+ years as Tech
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I just downloaded and installed the driver for the Canon

Customer Question

hi there
JA: Hello. What is your issue regarding?
Customer: I just downloaded and installed the driver for the Canon MX320 I am trying to scan document the printer doesnt have inc in at the moment so now it doesnt want to even scan and i am not sure where to go on my MAC to get it to scan
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: I have no idee how old it is got it from family and first time i am installing it
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: OS 10.11.5
JA: Anything else you want the printer expert to know before I connect you?
Customer: It is the first time I connected it and just not sure where to go to get it to scan. It doesnt have inc in but scanning doesnt need inc.
Submitted: 4 months ago.
Category: Printers
Expert:  crash2199 replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 4 months ago.
  1. Connect your scanner, plug it in, and turn it on.

  2. Choose Apple menu > System Preferences, then click Printers & Scanners.

  3. Select your scanner in the list at the left, then click Open Scanner on the right.

  4. Scan from the window

Are you able to scan now?

Expert:  crash2199 replied 4 months ago.

Happy New Year!

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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