How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Have a problem with the printing process-it does not print.

Customer Question

have a problem with the printing process-it does not print. have replaced print cartridge but still it does not print.
JA: What's the make/model number of your printer? How old is it?
Customer: hp4620
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: microsoft -10
JA: How long has this been an issue? What happened right before this popped up?
Customer: just noticed today .we had been on vacation and has not been used for 30 days.
JA: Anything else you want the printer expert to know before I connect you?
Customer: none that i can think of.
Submitted: 20 days ago.
Category: Printers
Expert:  Shefin replied 20 days ago.


Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the exact response you are getting while trying to print anything? Is it printing blank pages?

Thank you.