Hi, I'm Robert and I'll be helping you with your printer question.
You probably have left packing material in there
check in the paper trays and
ESPECIALLY for small things around the printhead where the ink goes. the part that moves back and forth across the paper to print. there is usually something there that keeps it from moving back and forth in shipping.
they are easy to miss and they will flag that error immediately because it is trying to move the print head to set up the machine and it wont move.